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Q What is the warranty policy of your products?
A We provide a standard long-term warranty service for all transformers. During the warranty period, all quality problems caused by manufacturing defects enjoy free maintenance, parts replacement and product replacement to fully protect customers' rights and interests.
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Q Do you provide on-site installation and commissioning services?
A Yes. For large-scale power grid, industrial and overseas engineering projects, our senior engineer team provides professional on-site installation guidance, commissioning testing and project acceptance support to ensure the equipment is put into operation normally on schedule.
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Q What is your after-sales response speed?
A We provide 24-hour online after-sales service. All customer consultations and fault feedbacks will be replied within 4 hours. For on-site faults, professional technicians will be arranged to arrive at the site quickly according to the emergency level for diagnosis and repair.
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Q How to handle common transformer faults such as oil leakage and abnormal noise?
A Our after-sales team provides one-stop solutions for common faults including oil leakage, sealing aging, abnormal noise and over-temperature. We complete on-site inspection, fault repair, oil supplement and parts replacement to eliminate hidden dangers and restore stable power supply quickly.
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Q Do you provide operation and maintenance training?
A Yes. We provide free professional technical training for customers' operation and maintenance personnel, covering daily operation specifications, inspection key points, maintenance skills and emergency disposal methods.
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Q Will you provide long-term operation tracking service?
A Yes. We establish exclusive product files for each device, implement full-life-cycle quality tracking and regular return visits, and provide long-term maintenance guidance and technical optimization suggestions.
