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Q Can you customize transformers according to project requirements?
A Yes. We support full personalized customization including voltage grade, capacity, frequency, insulation level, cooling method, installation environment and special protection functions. Our products cover oil-immersed transformers, dry-type transformers, box-type substations and photovoltaic step-up transformers, which can fully adapt to municipal power grids, industrial parks, petrochemical plants, new energy power stations and overseas engineering scenarios.
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Q What standards do your transformers comply with?
A All products are manufactured strictly in accordance with GB national standards and IEC international standards. We also support customized production conforming to EU standards, South African SABS, Zambia Exkom and other regional specifications, meeting global project bidding and customs clearance requirements.
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Q What are the main advantages of your transformer products?
A Our transformers feature low no-load loss, low noise, strong short-circuit resistance, stable performance and long service life. All models have passed national type tests and complete ISO three-system certification, with reliable quality and high cost performance.
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Q How to select the correct transformer model and capacity?
A Our professional engineering team provides free one-on-one model selection service. According to customers' actual load power, voltage level, working environment and project type, we recommend the most suitable transformer parameters and solutions to avoid overcapacity or insufficient power supply.
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Q What is your official order process?
A First, confirm product parameters and customized scheme with our technical team; second, issue formal quotation and sign sales contract; third, arrange production after receiving deposit; fourth, complete factory testing and inspection; finally, arrange delivery and provide complete shipping and certification documents.
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Q Can you provide sample inspection and factory audit?
A Yes. We warmly welcome customers to conduct factory audits, on-site production inspections and finished product inspections. We can also provide test reports, certification documents and production process videos for customers' review at any time.
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Q What payment terms do you support?
A We support flexible payment terms. Conventional terms are T/T, and we can negotiate customized payment schemes for large orders and long-term cooperative customers to ensure convenient and secure transactions.
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Q What are your delivery methods?
A We provide diversified delivery solutions including land transportation, sea freight and container transportation. For domestic orders, we adopt professional heavy-duty logistics; for overseas export orders, we support full-container and LCL shipping, covering Europe, the Middle East, Africa, Southeast Asia and other regions.
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Q How long is your production and delivery cycle?
A Conventional standard transformers have a short production cycle with fast delivery. For customized and large-capacity equipment, we will confirm the exact production cycle according to product parameters and deliver the goods strictly in accordance with the contract delivery time to ensure customers' project progress.
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Q Do you provide complete export documents?
A Yes. We can provide full sets of export documents including commercial invoice, packing list, bill of lading, factory certification, type test report, ISO qualification certificate and customs clearance documents, to ensure smooth customs clearance for overseas projects.
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Q What is the warranty policy of your products?
A We provide a standard long-term warranty service for all transformers. During the warranty period, all quality problems caused by manufacturing defects enjoy free maintenance, parts replacement and product replacement to fully protect customers' rights and interests.
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Q Do you provide on-site installation and commissioning services?
A Yes. For large-scale power grid, industrial and overseas engineering projects, our senior engineer team provides professional on-site installation guidance, commissioning testing and project acceptance support to ensure the equipment is put into operation normally on schedule.
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Q What is your after-sales response speed?
A We provide 24-hour online after-sales service. All customer consultations and fault feedbacks will be replied within 4 hours. For on-site faults, professional technicians will be arranged to arrive at the site quickly according to the emergency level for diagnosis and repair.
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Q How to handle common transformer faults such as oil leakage and abnormal noise?
A Our after-sales team provides one-stop solutions for common faults including oil leakage, sealing aging, abnormal noise and over-temperature. We complete on-site inspection, fault repair, oil supplement and parts replacement to eliminate hidden dangers and restore stable power supply quickly.
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Q Do you provide operation and maintenance training?
A Yes. We provide free professional technical training for customers' operation and maintenance personnel, covering daily operation specifications, inspection key points, maintenance skills and emergency disposal methods.
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Q Will you provide long-term operation tracking service?
A Yes. We establish exclusive product files for each device, implement full-life-cycle quality tracking and regular return visits, and provide long-term maintenance guidance and technical optimization suggestions.
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Q What are your company's core qualifications?
A Our factory has complete ISO 9001, ISO 14001, ISO 45001 three-system certifications, national product inspection reports and authoritative type test certificates. All qualifications are internationally recognized, meeting the admission standards of State Grid, China Southern Power Grid and major global engineering projects.
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Q What are your main cooperative customers and project cases?
A Our products are widely used in domestic national power grid construction, industrial park supporting projects, and overseas projects including Polish municipal power grid and Middle East petrochemical power supply. We have long-term cooperative relations with many central enterprises and overseas engineering contractors.
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Q Do you support long-term OEM and cooperative customization?
A Yes. We support long-term OEM, ODM and customized cooperation for global customers. With strong production capacity and mature technical system, we can provide stable high-quality product supply and exclusive customized solutions for agents and engineering companies.
We provide a standard long-term warranty service for all factory-produced transformers. During the valid warranty period, all quality failures caused by manufacturing defects are covered by free maintenance, replacement parts and product replacement. We offer reliable three-guarantee after-sales protection to ensure customers' legitimate usage rights.
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Q Are you a manufacturer or trading company?
A English We are a professional direct manufacturer with independent factory, complete production lines and strict QC workshop. OEM & ODM customization is available, and factory inspection is warmly welcomed.
